Return Information

We accept returns within 30 days of order date. Please note the Socks are excluded from Returns. Shipping fees and return shipping charges are the buyers responsibility. No return authorization is required, please return your order along with a copy of the packing slip to:

TieDrake
c/o returns
999 Stinson Way STE 303
West Palm Beach, FL 33411

We will refund the full amount of your order (not including shipping charges) within 5 business days, 

For more information contact us at 

email: info@tiedrake.com
or Phone 1.800.201.3812

We do not accept any returns shipped later than 30 days of order date.

Damaged or incorrect merchandise
To submit a claim for damaged or incorrect items, merchandise must be inspected within 3 business days of delivery and errors, mistakes and flaws must be claimed within these 3 business by contacting us via email to info@tiedrake.com . A return authorization must be obtained prior to returning damaged merchandise. A return label will be provided.

Returned to sender/ declined shipments
Packages that are being returned to us for an incorrect address, refused delivery or any other reason beyond our control will be treated as a return and a refund will be issued less shipping and handling cost and a 30% restocking fee. If you wish to have the item re-delivered, the shipping charges have to be covered by the customer. To request re-delivery, please contact us at info@tiedrake.com .

Returns with Postage due or COD
We do not accept any packages with postage due or COD. Our warehouse will decline receipt of such packages.